Exclusive Interview: Electrify America Offers Access To Its New Technology Campus For The First Time

From State of Charge.

I was invited to visit Electrify America’s new Technology Campus in Ashburn, Virginia, to tour the facility and interview the company’s Director of Product & Program Management, Mike Buff, and its Senior Director of Quality, Ken Tennyson. We covered many topics, including network reliability, charger testing, the transition to NACS, and the future of the network.

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Chapters:
00:00 Intro
04:05 The interview begins
09:00 Extreme environmental testing
11:20 How many sites and chargers does Electrify America currently have?
12:29 How many chargers per site is Electrify America installing?
14:09 Will Electrify America add additional chargers to older sites?
16:13 What has Electrify America done to improve station reliability?
19:48 Will Electrify America add chargers that are more powerful than 350 kW?
23:06 When will Electrify America add NACS connectors?
24:55 What is Electrify America’s policy on adapters?
28:05 Electrify America’s Congestion Reduction Effort
31:07 Linking the customer’s Pass+ account with Plug&Charge
34:00 How can Electrify America lower the cost to its customers?
36:45 Improving the app functionality
38:45 Has Electrify America considered a Customer Advisory Board?
42:15 What will the company do after Cycle four ends on 12/31/26?
46:05 Summary
49:37 Outro

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