From Out of Spec Podcast.

Kyle and Walter are joined by Seth Cutler, CEO of IONNA, to discuss a service operations blip with an issue regarding their credit card terminals. A background service went down and took around 30% of the network’s credit card readers offline. IONNA responded with quick communication across their social channels and got the problem solved within hours. Enjoy the episode!

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00:00 – Intro & Overview
01:35 – Incident Response
03:38 – Operations & Resilience
08:43 – Scale & Culture
13:26 – Customer Communications
15:55 – Outro

#ionna #dcfc #response